CLS Data Center with 24/7 Monitoring & Redundancy

Data center OPERATIONALITY

All CLS services, satellite data processing chains, data storage & distribution services are performed by the CLS Data Centre, a highly operational, secured and 24/7 monitored IT system designed to ensure the highest level of operationality for all users, all services, without any compromise.

Choosing CLS is the gurantee to get the most reliable data services.

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24/7 Monitoring

of all systems, by certified
operators, network
administrators and
systems engineers
(day/night shifts)

Overall
Connectivity

ensured by 2 redundant
fiber optic links, and a
backup power supply

3 redundant
Data Centres

Full automatic backup &
recovery of the entire system
across 2 centres: at CNES (direct
optical fiber connection), and at
CLS US-based office.

Maximum Data
Security

at all levels : processing,
distribution, storage, with
restricted physical access to the
center, and top-level firewalls
& encryption technologies.

CLS Monitoring Centre

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24/7
OPERATIONAL
SERVICES

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Iridium-Logo

Today, CLS is the exclusive provider of Argos satellite services for scientific and environmental applications and offers value-added data processing, filtering, validation, distribution and archiving activities for the Argos satellite system, as well as full customer support.

All CLS Iridium Services (data processing & distribution, alerts, remote control, etc.) are also handled and monitored by the CLS Data Centre, with a Direct IP Connection to the Iridium Gateway.

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Excellence in Customer Support

With thousands of users all around the world, CLS thrives to maintain the highest quality of service thanks to an amazing international Customer support team:

  • 100+ Custommer Support Staff, worldwide
  • Fully trained & highly experienced
  • 3 Support Levels, with escalation & tracking processes
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Permanent Performance Monitoring

In order to ensure 24h continuity of all services, CLS monitors many performance indicators. For instance:

  • 400,000+ SBD messages processed daily
  • 99.8% overall systems availability on average
  • 700,000+ beacon positions processed daily